Privacy policy
Privacy Policy
This Privacy Policy describes how www.curlorae.com (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit or make a purchase from our website.
We are committed to protecting your privacy and complying with the New Zealand Privacy Act 2020.
Contact
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
Email: info@curlorae.com
Collecting Personal Information
When you visit our website, we collect certain information about your device and how you interact with our site. We also collect personal information necessary to process your orders and provide customer support.
“Personal Information” means information about an identifiable individual.
Device Information
Purpose: To load the site accurately and improve site performance and user experience.
Source: Collected automatically using cookies and similar technologies.
Information collected:
• IP address
• Browser type
• Time zone
• Pages viewed and interactions
• Referring website or search terms
Order Information
Purpose: To process orders, take payment, arrange shipping, provide invoices and confirmations, and communicate with you.
Source: Collected from you at checkout.
Information collected:
• Name
• Billing and shipping address
• Email address
• Phone number
• Payment details (processed securely by third-party providers)
Customer Support
Purpose: To respond to enquiries and provide assistance.
Information collected: Contact details and order-related information.
Sharing Personal Information
We share your personal information only when necessary to provide our services, including with:
• Shopify (our ecommerce platform)
• Payment providers such as Afterpay and PayPal
• Courier services such as New Zealand Couriers
• Analytics providers (e.g. Google Analytics)
We may also disclose personal information where required by law or to protect our legal rights.
Marketing & Advertising
We may use your personal information to send you marketing communications or show you relevant advertisements if you have opted in to receive them. You can unsubscribe from marketing emails at any time by using the link in our emails or contacting us.
We use tools such as Google Analytics to understand how customers use our site.
Cookies
We use cookies and similar technologies to improve your browsing experience, analyse site traffic, and remember your preferences.
You can control cookies through your browser settings. Disabling cookies may affect some site functionality.
For more information about cookies, visit: www.allaboutcookies.org
Retention of Information
We keep your personal information only as long as necessary to fulfil the purposes outlined in this policy, or as required by law (for example, for tax and accounting records).
You may request that we delete your personal information, subject to legal requirements.
Your Rights (New Zealand)
Under the Privacy Act 2020, you have the right to:
• Request access to your personal information
• Request correction of your personal information
• Make a complaint about how your information is handled
To exercise these rights, contact us at info@curlorae.com.
If you are not satisfied with our response, you may complain to the Office of the Privacy Commissioner:
https://www.privacy.org.nz
Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure. Payment information is processed securely by third-party providers and is not stored on our servers.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on our website.
Last updated: 26/02/2026
